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Custom Order Process

From one artwork file to one silk scarf in three steps. We consult first, then produce.

1

Send artwork

Send your artwork, choose fabric, size, printing method and quantity. Contact us →

2

Confirm

We place the order to your spec; you verify, confirm and pay the deposit.

3

Ship

Production plus 100% inspection; ship after the balance is paid.

What you need to prepare or know

Artwork file

PSD / TIFF / JPG / PNG / AI; 150–300 dpi recommended (minimum ≥72 dpi). Color mode (M): RGB. Canvas size: set to the finished size + hem allowance (hand-rolled hem 0.6″); e.g. 34.3″×34.3″ finished → canvas 35.5″×35.5″. Finished-size tolerance ±0.8″.

Image clarity

Resolution: ≥72 dpi is required. Canvas width (W) and height (H) must not be smaller than the actual canvas size — make sure the clarity you see at 100% zoom in Photoshop is what you accept. Blurry or low-resolution files directly affect the finished result, so please check carefully. If a file is blurry we will only give you a friendly reminder; we do not provide authoritative authentication of artwork quality.

Hem

The hand-rolled hem takes about 0.6″ of fabric on each side. Hem color tip: do not set the hem color identical to the adjacent color, or the rolled edge may drift because there is no visual reference.

Order quantity

We support single-piece custom orders, but fabric width limits apply (standard widths 36″ / 45″ / 55″), and different sizes lay out with different efficiency. For example, a 35.4″×35.4″ square lays out directly on a 36″ width — 1 piece minimum; a 21.7″×21.7″ square fits 2 across a 45″ width — 2 pieces recommended. If you only order 1 piece you carry the cost of the remaining fabric and the discount is limited. The same logic applies to other sizes: the MOQ we quote is always the most layout-efficient and best-priced option. Non-standard sizes can be quoted separately.

Text

The back of a double-sided print is a mirror image of the front. If your design contains text, the text on the back will appear reversed — please note.

Sending files

Single files up to 2 GB: please compress first and send directly via WhatsApp. Larger files: send by email (ec9065835@gmail.com).

Design service

Simple adjustments — adding a border, resizing, changing color (specify the color you want) — are free. Choosing from the patterns we provide is also free. We do not offer other design services that involve original creative work.

Color difference

Digital printing is extremely color-sensitive, and we invest heavily in color management every day. But limited by process, environment and human factors, zero color difference is not achievable — please be aware of and accept this. We will do our utmost to keep color variation within a reasonable range. Thank you for your understanding.

Color matching service

· No color matching: conservatively, we can generally reproduce 70–80% of your screen color. · Match to screen color: USD 15 per design (about 90% similarity); deductible once fabric waste for that design reaches 100 m. · Match to physical sample: USD 23 per design (about 95% similarity); deductible once fabric waste for that design reaches 100 m. Three options (a / b / c) are provided, confirmed by photo or video. If you need to check against the physical sample, shipping is at your cost.

Special colors

Digital printing has limited capability on large solid-color areas, gradients and high-white-space designs, and defects are more likely. For such orders we reserve the right to add 30% to the original price or to decline the order. Please note.

Payment

60% deposit on order; lead time counts from the day after the deposit arrives. Actual quantity may vary by ±2%. The remaining 40% balance must be settled before shipment — goods ship once payment is received.

Shipping

FCA Dongguan.

Packaging

Standard factory packing: each scarf in its own clear poly bag. We are a professional silk scarf manufacturer — gift-box packaging is not our specialty, so we recommend you make or buy the boxes yourself. Just tell us the box dimensions and we will press the scarves to size in advance, so you can unpack and box them directly on arrival.

Copyright & confidentiality

We strictly protect our customers' information and artwork privacy — this is our firm professional baseline. We can sign an NDA. We do not produce artwork that involves third-party copyright, trademarks or intellectual property. If an NDA contains vague or non-quantifiable compensation clauses, we will decline the order.

Trust

Because we place high importance on order quality and customer experience, we do not accept orders that are extremely urgent, that leave almost no tolerance for error, or that involve significant liability risk. Please state this clearly before ordering — otherwise you bear the consequences. Thank you for your understanding and trust.

Contact Us · Start Custom Order → View Pricing
Before you order
1. Made to order, no change-of-mind returns: every scarf is produced exclusively to your artwork and specs. Non-quality issues are not eligible for return or exchange; placing an order counts as your confirmation.
2. On color difference: we use digital printing, so slight color variation between your screen and the physical scarf is possible. This is a characteristic of the process and we do not promise zero color difference. If you are very color-sensitive, order 1 piece first to see the actual product (MOQ 1 piece).
3. Artwork authorization: the artwork you provide must be your original work or properly licensed; liability for any infringement rests with you (see our Disclaimer).
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